Business Application Management Support

June 5, 2024

Business Application Management Support


  • Permanent
  • PT-Lisbon
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About the Job

  • BNP Paribas Portugal is looking for professionals with experience in Application deployment & support to support HR department in its digital transformation projects, as part of a permanent team in charge of critical HR Systems. If you are interested in IT tools and HR processes and you are keen on developing technical knowledge in HR dedicated systems, this job is for you
  • The team’s mission is to deliver flexible, customer-oriented, high quality and cost-effective HR tools and services to BNP Paribas employees and HR teams. The HR Tools will cover the following HR processes: Learning & Development, Recruitment & Mobility, Performance & Career, among others
  • You are part of a “squad” dedicated to an HR Tool, with members located in Brussels and in Lisbon who daily work together in a strong collaboration to reach the same set of goals. We work closely together with Group HR in Paris and the HR departments in more than 70 countries

Your Main Activities Are

  • Integrate as part of multidisciplinary teams with HR and IT to set up new applications or modules, provided by external third parties
  • Organise and manage deployments in Group’s locations; organise the deployment with the local HR team (via calls and workshops) and configure the tools; accompany the local team during implementation, testing and change management
  • Organise and manage testing phases with international teams
  • Plan and deliver Change Management activities, such as Training, to support tool adoption
  • Manage the Change Requests backlog, advise Product owner on priority, parameter setting on the tool
  • Input to SaaS provider on requirements: community of clients, suggestion city, meetings, beta groups
  • Role of support level 2: analyse requests and situations raised by local administrators and solve support questions, master ticketing and customer service
  • Provide the “after-sales service” for deployment projects, giving training to the Key users in the different countries
  • Play an active role in the BNP Paribas user community through feeder boards & act as moderator in user forums and maintain good relations with internal clients and sponsors
  • Contribute to ongoing projects and collaborate with PMO, Business analysts, technical streams, among others
  • Continuously acquire deep knowledge of the tools and become a reference regarding the various functionalities

Profile and Skills to Success

  • Bachelor’s degree or equivalent professional experience
  • Strong written and spoken communication skills in English is required
  • Analytical ability
  • Ability to understand, explain and support change
  • Ability to anticipate business/strategic evolution
  • Ability to adopt & promote an Agile mindset
  • Ability to synthetize/simplify
  • Critical thinking
  • Ability to share/pass on knowledge
  • Basics in project management
  • Human resources knowledge
  • Commercial Development & Customer Relationships
  • Digital Knowledge & Innovation
  • IT – Business/IT Relationship
  • MS Office
  • Experience with reporting tools
  • Knowledge of Cornerstone, Edcast or and other SaaS applications is an advantage
Why joining BNP Paribas?
  • Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.
  • Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
  • International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
  • Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
  • Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
  • Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.

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