FRESH Senior Technician Application Support

November 24, 2023

FRESH Senior Technician Application Support


  • Standard / Permanent
  • PT-11-Lisbon
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About the job

  • FRESH is an IT framework encompassing Projects & Systems of Finance and RISK functions that brings together a community of 1.600 experts coming from Finance, RISK and IT backgrounds, with a strong focus on efficiency, proximity, agility and time-to-market
  • It is a new worldwide organizational model that contributes to tackle major challenges of Group’s transformation of today and tomorrow, building the best offer for Finance and RISK community through a progressive rotation towards new technologies and best practices
  • FRESH is a unique organization within BNP Paribas, part of IT Group yet actively managed through an innovative partnership with Finance and RISK
  • Entities Core Solutions is in charge of financial data collection and processing platforms at local level. The systems involved are One Financial System, the Group standard and the local ledgers that will be progressively replaced by OFS
  • ECS 02 – Control Tools team aims to conduct projects & systems activities regarding accounting control tools, manual entry tools and develop data controls and defaulting tools for contract data, third parties data, securities data and risk parameters data
  • The application RDI (Risk Data Interpreter) provides a group risk data interpretation service, implementing methodologies validated by RISK Data Office Norms for credit and counterparty risk reporting processes
  • The flexible rule management system allows for direct configuration and management of business rules, supports a short time-to-market, and provides simulations capabilities
  • In Lisbon, the team will oversee the management of the application, guiding and participating in the development process and providing support on all the application functionalities
  • The objective is to connect with all relevant stakeholders, implementing solutions to answer the needs of the business and ensuring the availability of the application

Your Main Activities Are

  • Develop a working knowledge of the application and business area in order to provide a high level of both technical and functional support to the users in a timely and efficient manner
  • Build and maintain a knowledge base regarding support issues and their resolution
  • Process requests for specific actions (processing, extraction, specific work, etc.)
  • Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting
  • Understand and analyse the needs coming from the business team, converting them into detailed requirements and functional specifications
  • Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts
  • Work together and support other teams (business analysts, developers and IT Ops) throughout all the development stages: specification, development, testing and implementation in Production
  • Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out

Profile and Skills to Success

  • Bachelor’s degree in Information Technology, Business Intelligence or other relevant area
  • At least 4 yeats of relevant professional experience as an application support technician or as a business analyst is mandatory 
  • Previous banking experience 
  • Knowledge of credit risk
  • Knowledge of SQL
  • Knowledge of UNIX (Shell)
  • Knowledge of Java, Javascript (Angular), and Python 
  • Knowledge of Agile methodology
  • Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
  • Fluent in English, both written and oral
  • Teamwork
  • Client focused
  • Excellent attention to details
  • Strong analytical mind, problem solving, planning and organizational skills
  • Strong interpersonal communication and ability to report (simplify complex information in a clearly organized and visually interesting manner, adapting it to the different stakeholders)
  • Pro-active attitude with ability to work in a fast changing and demanding environment
  • At ease with multi-tasking

About the Team

  • FRESH is a unique organization within BNP Paribas, part of IT Group yet actively managed through an innovative partnership with Finance and RISK


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

· Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

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