Senior Technician Application Support

January 24, 2024

Senior Technician Application Support


  • Standard / Permanent
  • PT-11-Lisbon
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About the job

·         FRESH is the new IT framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market. FRESH is a new worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices. FRESH organization is the outcome of several convergences: between the Project & Systems teams of Group Finance, CIB Finance and RISK and their related IT teams. FRESH is part of the ITG organization (ITG in Europe and ITO overseas) with a threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT).

·         The SO FRESH Fronting team, located in Madrid, Lisbon & Mumbai, is in charge of the day-to-day communication to Finance applications.

·         Fronting team located in Lisbon is in charge of administration and production support of accounting back-office tools (input and control accounting tools), user support and tools availability communication towards users. In addition, the team will be the first level of support (Ticketing/Rerouting) for all Finance & Risk.

·         The Team:

·         Ensure follow the sun Business Support on the tool’s usage and incidents.

·         Regular dialogue with Production reporting stakeholders.

·         Regular dialogue with Project stakeholders.

Your Main Activities Are

·         Key interactions on regular basis:

·         Regular dialogue with Production Stakeholders

·         Regular dialogue with Project Stakeholders

·         Main functions:

·         Pillar 1 – Control Integrity and Data availability

·         Pillar 2 – Administrate Finance Systems

·         Pillar 3 – First level of Support for Incident and Request linked to Finance Systems

·         Pillar 4 – Proactivity in the communication

·         Other functions:

·         Participate in Project implementation (new systems/new process)

·         Ensure the high standards are respected when performing recurrent controls

·         Training in support tasks

·         On-call support (if needed) on weekends and nights


Profile and Skills to Success

·         Business School, Engineer or Master in Information Technology

·         2 -5 years of experience in Support or in Project for Financial Systems ideally

·         Fluency in English, both written and spoken

·         Hands-on experience of systems’, interfaces and IT processes investigation

·         IT skills: Excel, Mainframe IBM 30XX is a plus

·         Strong analytical skills and ability getting a general overview of situations and issues.

·         Good organization skills and commitment to deliver.

·         Good communication, motivational, and interpersonal skills

·         Ability to manage multiple responsibilities and duties (support on wide system scope)

·         Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise.

·         Experience in working in project mode, hands-on experience of systems migrations and/or management of PMO (project management office).

·         Knowledge of financial accounting and management accounting processes, standards, controls and systems.



Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

·         Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;

·         Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;

·         Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

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