Gestionnaire de Recouvrement

About the job

Le/la gestionnaire recouvrement est rattaché/e au Responsable recouvrement. Il/elle est responsable du recouvrement d'un portefeuille de créances. Les actions menées doivent prendre en considération les axes de développement de la filiale tant en terme de produits que de marchés et être réalisées dans un esprit de transversalité avec les autres directions de la filiale. Le collaborateur se doit d’exercer ses missions de manière responsable en respect des valeurs et convictions du Groupe BNPP – Code de conduite- et notamment des principes de Diversité et d’inclusion

Your Main Activities Are

• Traiter les liens confiés, effectuer des actions de relance par téléphone / mails / autres afin de qualifier les factures -Traiter les appels et courriers entrants
• Mise à jour des fiches interlocuteurs
• Vérifier l'activité du client afin de poser les bonnes questions lors de la relance acheteur – Analyser le comportement de l'acheteur (typologie) afin d'adapter son discours et prendre les bonnes décisions
• Détecter les prestations ou facturation non conformes. Informer le client du litige
• Transmettre au département Juridique les créances détectées à risque, (acheteur en RJ/LJ ou fausse facture.)
• Faire remonter les réclamations acheteurs /clients et aider à leurs résolutions
• Participer à la productivité du département en proposant des axes d'amélioration
• Agir conformément aux instructions de la Conformité en matière de Lutte Contre le Blanchiment d’argent, de Financement du Terrorisme, de fraude fiscale, de Corruption interne et externe, d’Intégrité des Marchés, de lois Bancaires et Fiscales, et applique les directives en matière de Sanctions Financières internationales et de politiques KYC
• Veiller à ce que la société respecte le principe de protection des Intérêts clients dans le cadre de la commercialisation des produits et services, en s’assurant de comprendre les besoins du client, de le traiter de façon équitable, et en l’informant de façon claire et exacte . Agit avec éthique et intégrité, conformément au code de conduite

Profile and Skills to Success

• Academic Degree (preferential) or 12th grade (mandatory)
• At least 2 years of professional experience
• Fluency in French (mandatory)
•  Factoring
• Middle office operation
• Processing of transactions and data entry

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.