Cash Management Client Support Team Leader

May 3, 2024

Cash Management Client Support Team Leader


  • Standard / Permanent
  • PT-11-Lisbon
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About the job

  • The role sits within the Cash Management Support team of Client Management, acting as a single point of contact to manage the smooth onboarding of BNP Paribas Corporate clients from the account opening on and provide a best in class day to day support. The Team Leader works with and supports the Client service officer in delivering high quality service, in accordance with the bank’s policies and procedures, as well as local and global rules and regulations

Your Main Activities Are

  • Act as a single point of contact to support corporate clients for all their cash management queries
  • Organize work and is responsible for the proper allocation of tasks, based on a structured prioritization and capacity management system
  • Ensure the managing of client queries is smooth and in accordance with procedures/policies and within lead times
  • Work in close partnership and acting as a coordinator with both internal and external stakeholders to manage client requests effectively
  • Manage risk and ensure the respect of compliance rules at Bank level and BCE, protection of the interests of the Bank and the Client, including fees and billing
  • Manage risk and ensure team development as well as define, implement and maintain activity metrics and reporting
  • Respect and promote the management system in place for production control and monitoring (e.g. whiteboard, Production meetings, Business Committees with Stakeholders (SLA), etc.)
  • Organize regular team meetings to encourage exchange of ideas and monitor projects and initiatives
  • Provide the team with the necessary means to do the job as expected (relevant training and coaching, motivating environment), implement and maintain activity metrics and reporting
  • Develop quality of service, improve client satisfaction and Net Promoter Score

Profile and Skills to Success

  • Bachelor Degree in Economics, Finance, Accounting or other similar    
  • At least 5 years of experience in Cash Management and/or Banking and Financial Operations
  • Advanced level of English, both written and oral
  • Ability to develop and adapt a process
  • Ability to understand, explain and support change
  • Communication skills, both written and oral
  • Creativity and innovation / problem solving
  • Client focused


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

· Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

·       Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines

·       Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services.

·       Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional client.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

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