Outsourcing Coordinator

June 27, 2024

Outsourcing Coordinator


  • Permanent
  • PT-Lisboa
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About the job
• The Smartsourcing & Management Office Practice supports BNP Paribas Portugal growth and transformation by providing advisory and end-to-end services for intragroup outsourcing and shoring activities. The team, made of 40+ individuals supports all business lines and entities of the Group operating in Portugal and has developed over the years a solid experience and expertise to delivering nearshoring projects, industrializing the execution phase while complying with outsourcing policies and regulations
• The Practice now seeks an Outsourcing Coordinator to manage the intragroup outsourcing risk management framework, ensuring an efficient delivery of outsourcing projects in accordance with the policies and frameworks as provided by Group and CIB Management. The Outsourcing Coordinator reports to the Team Leader of Outsourcing Coordination and SLA Management
Your Main Activities Are
  • Coordination and monitoring of intragroup outsourcing initiatives
    • Provide advisory for outsourcing initiatives and contribute, whenever required, to the origination, framing, validation and execution of intragroup outsourcing initiatives
    • Support the collection and consolidation of the opinions of the Support Functions with regards to outsourcing risk assessments and validation of the main project’s milestones (e.g. TC, SLA, go-live, closure)
    • Monitor and contribute to the maintenance of the registers of intragroup outsourcing initiatives across territory
    • Participate to clients due diligences to present our model and oversight organization
  • Management of the intragroup third party management framework
    • Act as Single Point of Contacts to relevant stakeholders (Central Coordination teams, RISK, Tax, Compliance, Legal, etc.)
    • Animate the local intragroup outsourcing governance, incl. the Territory Intragroup Outsourcing Committee and contribute whenever relevant to other instances (e.g. Internal Control Committee, OPC SteerCo., BCP Committee)
    • Contribute to the monitoring, consolidation and reporting of the risk signals (RCSA, GCPs, HI, concentration risk analysis, etc.) and ensure that 1st level of controls over outsourced activities are performed
    • Monitor and contribute to the maintenance of the intragroup outsourcing arrangements registers (CBR, 360 ORM, Argos)
    • Support the coordination of the remediation of intragroup arrangements (IG, EBA guidelines, etc.)
    • Support internal audit and IG missions
  • Maintenance of methodologies and operating procedures for intragroup outsourcing initiatives and arrangements
    • Own, maintain and continuously improve the in/outsourcing policies, methodologies and operating procedures for project delivery and intragroup arrangements
    • Interact with relevant stakeholders such as central teams, CIB Protect & Conduct, relevant SMEs, Risk ORM and others, to ensure most up to date compliance with Group policies when implementing Smartsourcing initiatives
    • Ensure outsourcing methodologies and procedures are known from the management and adapted to the perimeter if and when relevant
    • Conduct awareness and training sessions to business stakeholder on compliance and regulatory constraints linked to outsourcing
    • Perform regular gap analysis and ensure compliance of the local methodologies and procedures with Group Policies
Profile and Skills to Success
  • Master’s Degree in Management, Finance, Economics or Engineering
  • Minimum of 7 years of experience in audit, risk management and/or change/project management is required
  • Excellent command of English. French is a plus
  • Previous experience in an investment banking and/or strategy and management consulting would be appreciated
  • Proficient command of Microsoft tools
  • Strong written and verbal communication
  • Highly organised and able to multi-task
  • Energetic, proactive, determined, drives change, positive, goal-focused and consistent
  • Create an open and supportive atmosphere, encouraging others to express themselves
  • Capable of delivering impactful presentations to the internal clients
  • Proven emotional and situational intelligence to influence positively clients towards change
  • Provide honest and independent advice
  • Act with discretion, privacy, confidentiality

Mobility is one of the core principles of BNP Paribas career and management strategy, which aims to meet our Employees’ needs for personal development along with ensuring that the company meets the overall business needs. For further details, we invite you to explore the mobility principles available on https://mymobility.hr.echonet/#/mymobility. Before applying, please make sure you discuss it with your manager whose support is critical for a smooth mobility process.

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