Business Management Officer
Business Management Officer
Reference1111111111115385
- Permanent
- PT-Lisboa-Lisboa
- FINANCIAL AND TECHNICAL EXPERTISE
About the job
- Chief Operating Officer Office (CO3) Governance team actively manages on a daily basis all Platform transversal topics: Coordination of Territory policies and requests, Internal communication, and Platform rules
- The team ensures that Infinity EMEA meets with the Group and Legal requirements; secures the calendar and the monitoring of transversal regular organizational affairs on a timely and efficient manner
- It is expected to monitor and assess the key indicators of the Platform such as the customer or employee feedback or the operational workload per service
Your Main Activities Are
- Managing the Internal Communications coming from Territory (as a Single Point of Contact (SPOC)) or Head of the Platform, ensuring all Staff and Management is aware of the guidelines and procedures to follow
- Managing Transversal events, from New Joiners Sessions to Staff Party or Transversal Events required by the Chief Operating Officer (COO) of the Platform
- Ensuring the Voice of the Customer is taken into consideration via the survey Net Promoter Score (NPS), having an action plan after the results and ensuring an action plan follow-up
- Ensuring all staff has visibility of the Platform rules, such as managing expenses, parking allocation guidelines. This should be done with a close relationship with the Territory and upper Management, making sure the guidelines are visible and available on the SharePoint page
- Ensuring all transversal topics of the Platform are managed, as the management of invoices approval, office supplies of the team, supporting and assisting transversal events organized by Employee Journey Committee, organizational changes are up to date, in partnership with COO of the Platform
- Coordinate the Lean Community and support the platform improving its services via training program, Ambassadors’ program and Champions’ program, creating a culture within the Platform
- Review Simplified Activity Based Costing (s-ABC) on an annual basis and ensure on quarterly basis the new entities’ impacts; managing the Operational KPIs required, ensuring the workload of the teams impacted are justified and explained towards the stakeholders
- Monitor the invoicing model, Service Level Agreement (SLA) management, Business Management Committee (BMC) sessions and any request impacting the team’s activity
- Coordinate and interact with managers and Financial Controllers on the updates in the Cartography, on a quarterly basis. Ensure the Finance Taxonomy is applied within the Platform
- Ensure that the SPOC manages all topics around Third‑Party Risk Management (TPRM) and General Data Protection Regulation (GDPR), ensuring a good relationship with local Data Protection Officer (DPO) and Chief Data Officer (CDO) of each territory, participating in Data Protection (DP) Forums and implement remediation plan if needed
- Providing KPIs of the Platform and their analysis
Profile and Skills to Success
- Bachelor Degree completed
- At least 4 years of relevant professional experience in business administration
- Business analysis and technical architecture roles’ experience in complex business environments
- Experience on multinational environment within support and administrative tasks
- Experience in LEAN activity
- Experience in legal topics
- Knowledge of BNPP organization and business lines
- Excellent communication skills, both written and spoken
- Solid understanding of communications dynamics with the ability to synthesize field requirements and corporate resources to help implement a content and communications strategy
- Demonstrated strong problem solving, analytical skills, and strategic thinking
- Excellent interpersonal skills, including stakeholder management, training, presentation and public speaking
- Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments
- Ability to research and quickly assimilate relevant new technologies, concepts, architectures and features
- Good organizational skills
- Rigorous and attention to details
- Ability to deliver and results driven
- Capable of developing, adapting a process as well as managing a project
- Analytical ability
- Ability to develop and leverage networks
- Able to manage and facilitate a meeting, seminar, committee, training, and others
#LI-Hybrid
Why joining BNP Paribas?
BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:
- Corporate & Institutional Banking (CIB), connects corporate clients needing financing and institutional clients looking for investment opportunities;
- Commercial, Personal Banking & Services (CPBS), brings together all the Group’s commercial & personal banking and several specialised businesses;
- Investment & Protection Services (IPS), combines a unique continuum of products and services across protection, saving, investment and real-estate.
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion Commitment
BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.