Queres fazer parte da mudança?

Na prática, o teu dia-a-dia

Como Business Expert na Tribe Data, serás um agente de mudança, garantindo que a perspetiva de negócio está presente em todo o ciclo de vida dos produtos e casos de uso de dados/IA, desde a descoberta à adoção. Concretamente, irás:

  

Trabalharás em proximidade com Product Owners, Data Engineers, Data Scientists, BI/Analytics, IT e equipas de Operações/Marketing/Risco/Financeira, assegurando relação IT/business, práticas ágeis e foco em dados com qualidade, seguros e em conformidade.

A Missão é importante, mas a Equipa e o local de trabalho também!

O que temos para te oferecer?

Este é um tema muito importante que abordaremos em conjunto, tendo em consideração a tua formação e experiência.  

Destacamos os seguintes benefícios:  

És tu quem procuramos?

Tens perfil para gerar impacto de negócio com dados e tecnologia e consegues unir visão estratégica a execução prática. Valorizamos:

Se tens tudo isto, muita vontade, energia e boa disposição, então, és quem procuramos  

Aguardamos a tua candidatura! 

Os nossos compromissos

O que nos orgulha enquanto empregadores de referência

About the job

Your Main Activities Are

Profile and Skills to Success

About the Team

#LI-Hybrid

Why joining BNP Paribas? 

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

CIB (Corporate and Institutional Banking) is a global business line of BNP Paribas, providing a wide range of financial services to corporate and institutional clients. Within CIB, Global Markets is a leading player in the capital markets industry, offering solutions across asset classes and industry-leading services to clients including institutions, corporates, private banks, and retail distribution networks. 

CCCO (Conduct and Control Chief Officer) is a transversal and independent team responsible for overseeing non-financial risks and deploying a strong conduct and permanent control framework across GM. 

The TAC NAC( team is a key component of CCCO, responsible for coordinating the approval processes for new transactions and activities. The team is present in the 3 regions, with a presence in Paris, London and Lisbon for EMEA.

We are seeking a TAC NAC Coordinator to join our team. As a TAC NAC Coordinator, you will play a key role in coordinating the TAC NAC committees. Your main tasks will include coordinating exceptional transactions (TAC) and new activities processes (NAC), ensuring compliance with internal procedures, and providing advisory and support to stakeholders.

Your Main Activities Are

TAC NAC Coordination

Transversal Activities

Profile and Skills to Success

Soft Skills

Technical Skills

Languages

Education

About the Team 

You will join a dynamic and international team, with opportunities to learn and develop your skills in investment banking, operational risk management and control. 

As a TAC NAC Coordinator, you will have the opportunity to work with a wide range of stakeholders, including Business (Structuring, Trading, Sales), LOD2 Functions (Risk, Compliance, Legal, Finance, Operations), and other teams within GM. 

Being at the heart of the innovation within GM as coordinating all new activities and transactions, you will enrich your knowledge on the whole GM scope every day.

You will also contribute to the development of a robust control framework across GM, and make a meaningful impact on the business.

If you are a motivated and organized individual with excellent communication skills, a strong sense of integrity and eager to increase your knowledge about financial products, we encourage you to apply for this role.

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

QUI SOMMES-NOUS ?

BNP PARIBAS CARDIF, l’Assureur d’un Monde qui Change.  

Nous sommes le leader mondial sur le marché de l’assurance-crédit avec des positions solides dans l’épargne et l’assurance protection dans plus de 30 pays à travers le monde. 

Centre de Service Européen – Cardif Services, Plateforme européenne de services avec une diversité de processus visant à apporter l’excellence à nos clients internes, faisant partie de BNP Paribas Cardif, est une organisation dédiée à fournir aux autres entités de BNP Paribas Cardif une diversité de processus et de services liés à l’activité d’assurance. Nous visons à apporter l’excellence à nos clients internes, en assurant les plus hauts niveaux d’efficacité et de fiabilité. Avec plus de 480 employés et 6 langues de travail, nous sommes une équipe multiculturelle et diversifiée, opérant à Porto et Lisbonne, Portugal. 

Nous recherchons actuellement un/e Agent Back Office (H/F/X) position basée à Porto

FAIRE PARTIE DE NOTRE ÉQUIPE DYNAMIQUE DE SCANOPS 

Nous sommes une équipe jeune qui travaille au quotidien pour traiter l’ensemble des demandes des Clients de BNP Paribas Cardif, qu´elles relèvent des produits d´Assurance Vie ou des produits de Prévoyance, apportant une vision complète des activités du Groupe. 

Notre mission consiste à réceptionner, mettre en forme l’ensemble des courriers, identifier leur nature, analyser leur objectif, et les rattacher aux bons dossiers afin de permettre un traitement fluide par les équipes de gestion, contribuant ainsi à une prestation et qualité de service de haut niveau sur la gestion de bout en bout des demandes Clients. 

La qualité de notre travail dépend toute la chaîne d´alimentation des outils de gestion de l´ensemble des Métiers BNP Paribas Cardif. 

Si vous souhaitez contribuer à cet enjeu majeur, venez faire partie de notre TEAM !

VOTRE FUTURE MISSION AU SEIN DE L’ÉQUIPE SCANOPS

• Réceptionner et mettre en forme les demandes reçues
• Identifier et analyser les différents documents
• Associez les documents reçus au bon client et à la bonne Ligne Métier dans nos outils de gestion
• Faire partie d’un environnement de travail agréable et collaboratif au sein d’une entreprise à notoriété établie.

EN TANT QUE NOTRE NOUVEL AGENT BACK OFFICE, VOUS DEVEZ : 

• Avoir un esprit dynamique, flexible, autonome et rigoureux
• Avoir un bon niveau de français (B2/C1 minimum) 
• Être un bon communiquant
• Avoir un esprit d’équipe et de travail collectif ayant pour objectif apporter un excellent service client

CE QUE NOUS OFFRONS

Outre notre salaire attractif, vous bénéficierez :

• Panier repas
• Indemnité de transport
• Allocation pour enfant
• Assurance maladie privée incluant conjoint et descendants, assurance vie, assurance voyage
• Mode de travail hybride – un équilibre entre les journées de bureau pour renforcer l’engagement, la créativité et les liens humains, et les journées de travail à domicile pour la flexibilité des employés
• Opportunités de développement continu et d’évolution de carrière au niveau local et mondial
• Et bien plus encore…

Le milieu de travail est important !

• Faire partie d’une entreprise axée sur le personnel et dont la croissance est forte et continue en investissant dans ses employés au moyen de possibilités de formation et de carrière.

Nos engagements envers vous

• Engagement envers la diversité et l’inclusion

BNP Paribas Cardif est un employeur de l’égalité des chances et fier d’offrir l’égalité des chances à tous les demandeurs d’emploi. Nous nous engageons activement à faire en sorte qu’aucune personne ne soit victime de discrimination fondée sur l’âge, le handicap, la réaffectation de genre, le mariage ou l’état civil, la grossesse et la maternité/paternité, la race, la religion ou les croyances, le sexe ou l’orientation sexuelle. L’équité et la diversité sont au cœur de notre politique de recrutement parce que nous croyons qu’elles favorisent la créativité et l’efficacité, ce qui accroît le rendement et la productivité. Nous nous efforçons de refléter la société dans laquelle nous vivons, tout en respectant l’image de nos clients.

• Engagement envers l’équilibre travail-vie personnelle

Chez BNP Paribas Cardif, nous nous soucions du bien-être de nos collaborateurs et promouvons une culture d’intégration entre travail et repos. Nous croyons que nos employés ont une vie personnelle riche en dehors du travail, étant fondamental d’être déconnecté du travail pour se ressourcer physiquement et mentalement. Ce n’est qu’à travers cet équilibre que nous pouvons tous être à notre meilleur tout en travaillant.

• Conditions de travail à distance

Chez BNP Paribas Cardif, nous adoptons un cadre de travail intelligent basé sur la confiance, l’autonomie et la collaboration. Dans ce cadre, les collaborateurs éligibles peuvent bénéficier de modalités de travail à distance flexibles adaptées à notre environnement de travail hybride.

Si votre profil et vos motivations correspondent à nos besoins et que vous vous sentez motivé pour rejoindre notre société, n’hésitez pas à nous envoyer votre candidature. 

Nous serons ravis de vous considérer pour ce poste.

Veuillez noter que seules les demandes présentées avec un CV, une lettre de présentation et un certificat d’études seront prises en considération et feront l’objet d’une analyse par l’équipe recrutement. 

About the job

Your Main Activities Are

Profile and Skills to Success

About the Team

#LI-Hybrid

Why joining BNP Paribas? 

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Your Main Activities Are

• Obtain all necessary information and documentation in compliance with Group policies and procedures
• Save and copy all relevant information research/obtained documentation and attach in FircoSoft for document retention purposes
• Contact local sites to gather some documentation, if needed
• Perform investigations that usually contain several information sources (Documentary evidence of the economic purpose of the transaction; originator or Beneficiary information; origin or destination of the goods; KYC elements; any missing documentation related to the transaction and others)
• Escalate all alerts to Level B2, including a recommendation whether the alert can be cleared or not, as well as all necessary information and supporting documentation

Profile and Skills to Success

• Bachelor’s degree in Economics, Finance and Accounting
• From 3 to 4 years of experience in Banking and Financial Operations or up to 2 years of experience in Compliance
• Fluency in English
• Proficiency in FircoSoft and Vigilance
• Good communication skills, both oral and written
• Ability to collaborate and adaptability

#LI-Hybrid

Why joining BNP Paribas? 

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

About the job

Your Main Activities Are

Profile and Skills to Success

About the job

Present in Lisbon and Porto the Global Markets Operational and Permanent Control (GM OPC) teams works to safeguard business operations by identifying risks, analyzing past incidents, and strengthening controls. We work closely with traders, managers, and risk teams to build reports, track key risk indicators, and drive continuous improvement—all the while ensuring compliance with global standards.

Your Main Activities Are

1. Risk Analysis

• Help protect profits by studying past incidents.
• Identify risks in Front Office processes (via deep dives and RSCA*) and suggest fixes.
• Review control results and perform detailed checks.

2. Business Activity Monitoring

• Track and report key risk indicators (KRIs) and action plans.
• Follow up on internal/external recommendations (e.g., audits, regulations).
• Engage stakeholders (e.g., chase updates, clarify requirements).
• Contribute to training and knowledge-sharing sessions.

3. Reporting 

• Create dashboards/reports for internal and external stakeholders.
• Analyze trends (weekly/monthly/quarterly) and flag issues.
• Improve reporting with automation/digital tools where possible.

4. Governance & Tools

• Ensure data input & quality check.
• Contribute to the governance and other initiatives
• Prepare materials for and participate in business committees.
• Ad-hoc analysis for set deadlines

Profile and Skills to Success

About the Team 

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Queres fazer parte da mudança?

 

Então, estás no lugar certo. A nossa ambição é construir um futuro sustentável para os nossos clientes e as nossas equipas… Mas não o podemos fazer isso sem ti!

 

Integra o BNP Paribas Personal Finance e participa na nossa grande transformação para construirmos um mundo mais sustentável. 

 

Estamos empenhados em promover o acesso a um consumo mais responsável e sustentável para apoiar os nossos clientes e parceiros. Para o conseguir, implementamos ações concretas, não só na forma como desenvolvemos a nossa atividade e melhoramos o nosso crescimento sustentável, com a ambição de reduzir a nossa pegada ambiental, mas também na forma como apoiamos aqueles que mais precisam.

 

COMERCIAL RETAIL NORTE (M/F) 

#Retail#Sales#PartnersSupport#

 

Na prática, o teu dia-a-dia

 O Comercial Retail tem como missão principal: 

• Angariar pontos de venda e detetar oportunidades de negócio, para aumentar a carteira de parceiros;
• Ativar e fidelizar a carteira de pontos de venda, contribuindo para os objetivos de produção estabelecidos; 
• Realizar um controlo qualitativo da carteira, analisando indicadores de desempenho, efetuando alertas e planeando ações de melhoria; 

A Missão é importante, mas a Equipa e o local de trabalho também!

Bem-vindo à Direção Retail & B2B onde irás integrar o Departamento Sales Retail . 

Estamos preparados para te acolher com um plano de integração inicial, com formação on the job, treino e networking. 

És tu quem procuramos?

Tens forte orientação para os resultados e elevado dinamismo? És eficaz a planear o teu trabalho e o teu tempo, bem como a definir e gerir prioridades? 

Tens um gosto marcado pelas relações interpessoais e pelo trabalho em equipa e possuis uma boa capacidade de comunicação e de negociação? 

Consideras-te uma pessoa autónoma, que encara com resiliência os contratempos e tem facilidade e gosto pela análise e tomada de decisão?

Tens formação superior (de preferência), bem como bons conhecimentos de ferramentas informáticas, nomeadamente do Office?

Por fim, tens total disponibilidade para deslocações? Tendo tudo isto, muita vontade, energia e boa disposição, então, és quem procuramos …

Aguardamos pela tua candidatura!

 

 

Os nossos compromissos

 

O BNP Paribas caracteriza-se por proporcionar igualdade de oportunidades a todos os candidatos a emprego e, enquanto empresa socialmente responsável, incorpora nos seus valores e práticas os princípios da Diversidade e Inclusão. 

Para alcançarmos todos os nossos objetivos, pretendemos atrair, desenvolver e reter diferentes perfis, assumindo a diversidade como um fator potenciador e diferenciador de inovação, fundamental na nossa organização.

O que nos orgulha enquanto empregadores de referência

• Certificação Top Employer Portugal e Top Employer Europa, pelo sétimo ano consecutivo.
• 92% dos nossos colaboradores identifica o BNP Paribas como uma empresa com “uma gestão inclusiva que apoia todo o tipo de diferenças (idade, origens, orientação sexual, …)”.
• 93% dos colaboradores identifica-se e beneficia da política de “Smart Working”, sentindo-se confortável num ambiente de trabalho híbrido, e com as ferramentas digitais e espaços de trabalho disponibilizados.
• 71% dos nossos clientes são promotores da nossa marca.

#LI-Hybrid

 

Why joining BNP Paribas? 

· Leading bankinginstitution

BNP Paribas is the European Union’s leading bank, and key player ininternational banking. It operates in 63 countries and has nearly 183.000employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700employees, distributed across the Group’s 10 business entities established inthe country. Its presence also extends to 11 excellence centres providingvalue-added services to various countries where the BNP Paribas Group alsooperates.

· International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provideequal employment opportunity to all job seekers. We are actively committed toensuring that no individual is discriminated against on the grounds of age,disability, gender reassignment, marriage or civil partnership status,pregnancy and maternity/paternity, race, religion or belief, sex or sexualorientation. Equity and diversity are at the core of our recruitment policybecause we believe that they foster creativity and efficiency, which in turnincrease performance and productivity. We strive to reflect the society we livein, while keeping with the image of our clients.

· Commitment towardswork/life balance

At BNP Paribas we care about our employees wellbeing and promote aculture of good integration between work and rest. We believe our employeeshave rich personal lives outside of work, being fundamental to be disconnectedfrom work to recharge both physically and mentally. Only through this balancewe may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

 

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation willbe requested to support your hiring process.

Voulez-vous faire partie du changement ? Alors, vous êtes au bon endroit. Notre ambition est de construire un avenir durable pour nos clients et nos équipes… Mais nous ne pouvons pas le faire sans vous ! En intégrant le BNP Paribas Personal Finance, vous participez à notre grande transformation pour construire un monde plus durable : nous nous engageons à promouvoir l’accès à une consommation plus responsable et durable pour soutenir nos clients et partenaires. Pour y parvenir, nous mettons en œuvre des actions concrètes, non seulement dans la façon dont nous développons notre activité et améliorons notre croissance durable, avec l’ambition de réduire notre empreinte environnementale, mais également dans la façon dont nous soutenons ceux qui en ont le plus besoin.

 Conseiller de Recouvrement de Crédit (H/F)

#Recouvrement #Client #Crédit#

 

ans la pratique, votre journée

 

En tant que Conseiller de recouvrement de crédit, vous travaillerez directement avec les clients du marché français pour obtenir la régularisation rapide des payement en retard, grâce au contact direct et à la négociation, afin d’atteindre les objectifs mensuels établis, en respectant la politique de l’Entreprise pour la régularisation des crédits défaillants et en assurant la qualité du traitement du client, en promouvant sa satisfaction et sa fidélisation, ainsi que la diffusion de l’image positive de l’Entreprise.

 

Vous aurez comme principales responsabilités :

 

• Utiliser tous les moyens disponibles (téléphone, canaux écrits, etc.) pour entrer en contact avec les clients, en respectant les normes de conduite. L’activité sera axée sur des campagnes d’appels (inbound et outbound) gérées par les équipes de pilotage.
• Négocier avec les clients des solutions pour régulariser leurs processus, en maintenant un niveau élevé d’exigence.
• Assurer le respect des objectifs de productivité, d’efficacité et de revenus définis dans la politique commerciale.
• Mettre à jour et maintenir à jour toutes les informations relatives aux clients dans les outils disponibles.
• Identifier, au cours de la conversation avec le client, les causes du retard de paiement et réaliser une analyse KYC complète, en proposant une solution adaptée qui vise à régulariser le processus et à éviter la récidive.
• Appliquer de manière continue les connaissances et les compétences acquises.
• Assurer le respect du client, indépendamment de la valeur économique associée, en suivant les procédures et les règles de sécurité, et en démontrant un comportement exemplaire en termes de rigueur, d’intégrité et d’exigence conformément aux valeurs de l’entreprise.
• Mener des investigations pour localiser les clients sans contact, en respectant les normes éthiques et professionnelles, ainsi que les réglementations sur le secret bancaire et le RGPD, dans le but de conclure un accord de paiement.

 

La Mission est importante, mais l’Équipe et le lieu de travail également !

 

Bienvenue à la Direction de COO & Transformation, où vous intégrerez le Scope de Collections & Recovery.

 Votre horaire de travail sera entre 10h et 19h, du lundi au vendredi, et avec l’obligation de travailler un samedi par mois.

Nous sommes prêts à vous accueillir avec un plan d’intégration initial, comprenant une formation sur le tas, un entraînement et un networking.

 

Que pouvons-nous vous offrir ?

 

C’est un sujet très important que nous aborderons ensemble, en tenant compte de votre formation et de votre expérience.

 

Nous mettons en avant les avantages suivants :

• Plateforme de avantages flexibles (benefit+): les avantages du benefit+ comprennent des domaines tels que la protection, l’éducation et le bien-être, et incluent toujours une assurance maladie, extensible à la famille, et des assurances-vie de groupe
• Jours de congés supplémentaires, jusqu’à 31 jours, en fonction de l’ancienneté et de la réalisation de bénévolat
• Partenariats avec des milliers d’entités qui offrent des avantages divers (tourisme, alimentation, hôtellerie, mode, technologie…)
• Crédit personnel pour les collaborateurs, à des conditions avantageuses par rapport au marché
• Politique de Smart Working qui vise à promouvoir une culture flexible, autonome et responsable, contribuant au bien-être et à la satisfaction au travail
• Ligne d’assistance 24 heures sur 24 disponible en cas de besoin d’assistance psychologique, juridique, financière/fiscale et psychosociale.

Es-tu celui que nous recherchons ?

 

Est-tu fluent en français, de sorte que communiquer dans cette langue ne pose pas de problème pour toi ?

 

Considères-tu que tu as une orientation claire vers les résultats ? As-tu un focus élevé sur le client, du dynamisme, du rigorisme et une capacité de négociation ? Communique-tu avec facilité et as-tu un goût marqué pour le travail en équipe ?

 

Possèdes-tu une expérience avérée dans des fonctions similaires, de préférence dans le contexte de la récupération de crédit ? As-tu une totale disponibilité pour travailler un samedi par mois ?

 

Ayant tout cela, beaucoup de volonté, d’énergie et de bonne disposition, alors, es-tu celui que nous recherchons…

 

Veuillez envoyer votre CV en format PDF, en le nommant « CV_Nom_Prénom ».

 

Nous attendons votre candidature !

 

Nos engagements

 

Le BNP Paribas Personal Finance se caractérise par l’offre d’une égalité des chances à tous les candidats à l’emploi et, en tant qu’entreprise socialement responsable, intègre dans ses valeurs et pratiques les principes de la diversité et de l’inclusion. Pour atteindre tous nos objectifs, nous visons à attirer, développer et retenir des profils différents, en assumant la diversité comme un facteur potentiel et différenciateur d’innovation, fondamental dans notre organisation. Si vous souhaitez en savoir plus sur notre organisation, nos valeurs et nos projets, veuillez consulter cette page.

 

Ce qui nous rend fiers en tant qu’employeurs de référence

 

• Certification Top Employer Portugal et Top Employer Europe, pour la huitième année consécutive.
• 93% de nos collaborateurs identifient le BNP Paribas comme une entreprise avec « une gestion inclusive qui soutient tout type de différences (âge, origines, orientation sexuelle, …) ».
• 94% des collaborateurs s’identifient et bénéficient de la politique de « Smart Working », se sentant à l’aise dans un environnement de travail hybride, et avec les outils numériques et les espaces de travail mis à disposition.
• 72% de nos clients sont des promoteurs de notre marque.

 

#LI-Hybrid

 

Why joining BNP Paribas? 

· Leading bankinginstitution

BNP Paribas is the European Union’s leading bank, and key player ininternational banking. It operates in 63 countries and has nearly 183.000employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700employees, distributed across the Group’s 10 business entities established inthe country. Its presence also extends to 11 excellence centres providingvalue-added services to various countries where the BNP Paribas Group alsooperates.

· International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provideequal employment opportunity to all job seekers. We are actively committed toensuring that no individual is discriminated against on the grounds of age,disability, gender reassignment, marriage or civil partnership status,pregnancy and maternity/paternity, race, religion or belief, sex or sexualorientation. Equity and diversity are at the core of our recruitment policybecause we believe that they foster creativity and efficiency, which in turnincrease performance and productivity. We strive to reflect the society we livein, while keeping with the image of our clients.

· Commitment towardswork/life balance

At BNP Paribas we care about our employees wellbeing and promote aculture of good integration between work and rest. We believe our employeeshave rich personal lives outside of work, being fundamental to be disconnectedfrom work to recharge both physically and mentally. Only through this balancewe may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

 

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation willbe requested to support your hiring process.