Workforce Planning and Reporting Officer

April 4, 2024

Workforce Planning and Reporting Officer


  • Standard / Permanent
  • PT-11-Lisbon
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About the job

·         Activities of the Reporting & Services team include:

o   Headcount monitoring & reporting (ExCo Dashboard…)

o   Systems administration (About Me, MyDev…)

o   Appraisals & 180° processes management

o   Learning & Development support & reporting

o   Micro Processes management (JAD…)

Your Main Activities Are

·         Administrate CIB HR Transversal projects/processes

o   Manage the full set-up of campaigns, acting as project office in the definition of the content and technical setup

o   Administrate the platform such as About Me/ Pulse/ Qualtrics

o   Responsible for the setup of communications (incl. mass mailing), documentation & training materials

o   Responsible of the official reporting within a strong control framework

o   Act as the main contact for Group HR representing CIB

o   Provide direct support to the different stakeholders: local HR, managers & employees

o   Produce dashboards & adhoc reporting

·         Projects

o   Develop and enhance the current processes & services, proposing improvements to better serve our clients

o   Take over the management of micro processes

o   Setup and follow up of the projects from the specifications up to the go live

Profile and Skills to Success

·         Highschool degree

·         Advanced (B1-B2) English level required

·         Experience in systems administration and support

·         Strong reporting/consolidation or process management experience

·         Experience in managing large databases

·         Experience in managing multiple projects with consistent quality and timely delivery

·         Microsoft Office (Excel, Powerpoint etc.) package advanced level

·         Attention to detail/rigor

·         Ability to collaborate / Teamwork

·         Ability to deliver / Results driven

·         Ability to manage a project

About the Team

·         The Reporting & Services Lisbon platform is a key component of the CIB Global Human Resources setup. Our mission is to support the CIB HR activities through administration roles & processes monitoring, permanent and adhoc reporting with in addition any new processes not already covered by another team. Our main challenge is to set up strong processes with high-end data quality while keeping flexible and open services for the largest set of demanding clients


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

· Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

·         Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;

·         Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;

·         Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

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