Service Delivery Manager – IT Team Leader

About the job

·         Service Delivery Manager – IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission support the team throughout the path in the organization, in terms of performance, motivation and professional growth. Additionally be responsible for service continuity and availability and for steering the run performance.

Your Main Activities Are

·         Manage the activity from a business and team management standpoint, providing estimations and planning for activities in development, reporting of the necessary KPI of the activity and ensure team alignment in the proper accomplishment of the team’s results

·         Be an active contributor in the development of new projects and stakeholder’s relationship, while acting as well in the support of transversal projects designed to foster the overall efficiency objectives

·         Support, develop and empower team members, focusing the attention on their individual skillset, aspirations and development needs, in order to capacitate them to the current role and future challenges

·         Lead the team to ensure cooperation and consistency across locations to fulfil and reach expected level of Data quality, and to build relevant & prioritized action plans

·         Ensure strategy and production practices are properly and homogeneously implemented in his Team cross locations

·         Management of all team members and organization related topics: Workload planning and distribution (including  management of staff holidays, absences, back-ups schemes), follow up on recruitment processes, mobility’s and newcomers; evaluate daily work and write annual appraisals; follow up on each group member’s performance and motivation

·         Coordinate people involved in production to guarantee the quality of the applications’ and infrastructures’ operations

·         Build a trusted relation with project & Business partners with a formal follow up and mutual prioritization process of Production topics

·         Guaranteeing the proper functioning in everyday use of applications and infrastructures serving the Businesses

Profile and Skills to Success

·         Academic backgound in Information Technology or Computer Science

·         Solid experience in Business/IT relationship and production operation steering

·         Personal Impact / Ability to influence others

·         Ability to inspire others and generate people’s commitment

·         Client focused

·         Ability to collaborate / Teamwork

·         Fluency in English, written and spoken

#LI-Hybrid

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

·         Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;

·         Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;

·         Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.