Loan Servicing Manager

May 29, 2024

Loan Servicing Manager


  • Standard / Permanent
  • PT-11-Lisbon
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About the job

  • The Credit Operations Manager mission is to manage all the Credit Operations activity in Portugal in the most efficient way, closely liasing with all the other onshore credit teams and assuring a perfect alignment between all in all the credit chain

Your Main Activities Are

  • Manage and supervise Team Managers, solve escalated issues and report incidents. Additionally, define together with them the necessary support for daily activities, validating resource allocation and training according to the activity evolution
  • Define and implement short and mid-term strategy and follow overall project plans, budget structure and staffing requirements
  • Ensure that Control Plan and Procedures are dully applied, by being able to explain discrepancies and take necessary actions to match with yearly budget and department goals. Additionally, ensure that the activity is delivered to a high quality standard
  • Define plan and follow improvement actions with Heads of Operations and Organisation, so that Department efficiency is improved. Additonally, to be accountable for financial aspects by preparing and managing yearly budget and following invoicing aspects
  • Manage and promote good relationships between department and stakeholders, representing it in all internal and external interactions Additionally, raise department constraints and needs whenever necessary
  • Perform regular reviews on BAU action plans and other Projects, as well as reviews on processes in order to ensure that all processes are standard, comprehensive, useful, and known by all users. Additionally, perform risk area review with Operational Permanent Control (OPC)
  • Initiate discussions over possible synergies, new activities, volumes and workload, with all possible metrics that could help containing and reducing the Department invoice. Additionally, implement discussions and actions on incidents, corrective actions and objectives, as well as ensuring relevant and regular communication to all affiliated sites and and that all SLA signed with the affiliated sites are fulfilled in all aspects (KPI, costs, etc.) and updated
  • Ensure the delivery of contract obligations as documented in the Service Level Agreements (SLA’s)
  • Contribute to Human Resources Department missions definition and assessment, as well as contribute to its development by detecting and promoting talent, managing the delegation of power to the appropriate officers, being involved in the professional development of employees and creating and promoting employee engagement and retention, employee growth and development and rewards schemes for the entire process
  • Set an example by developing team work and sharing information in order to improve department efficiency

Profile and Skills to Success

  • Bachelor’s degree in Management, Economics, Finance or Accounting
  • From 4 to 7 years of relevant experience in Banking and Financial Operations
  • Fluent (C1-C2) level of English
  • Critical thinking
  • Decision making
  • Creativity & innovation / problem solving
  • Ability to inspire others & generate people’s commitment
  • Ability to anticipate business / strategic evolution
  • Knowledge of risk management


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

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