Digital Support / Global Administration Officer – French Speaker

February 12, 2024

Digital Support / Global Administration Officer – French Speaker


  • Standard / Permanent
  • PT-11-Lisbon
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About the job

  • NeoLink is the BP2S client reporting website which allows our clients (internal staff & external users) to view and and generate the reports linked to their activities. The users can also send instructions (settlement, cash, CA response, NAV validation, among others) from the tool
  • The NeoLink administration team is in charge of user support, incident management & communication, present NeoLink to our users

Your Main Activities Are

  • Activation of Neolink services: reception and control of subscriptions, accounts and user access requests (internal and external client) in order to
    • Guaranty access security and detect potential risk request
    • Suggest to clients adapted solutions in line with jurisdiction policy
    • Control the requests compliance related with official procedure and Service Level Agreement
    • Implement validated requests
  • Call and email support centre to assist end user in the access requests on Neolink
    • Locations support (take over and assistance in admin tasks)
    • Internal support in the deployment projects for Neolink
    • Follow up of client on boarding process in Neolink
  • Participate in the organisation of the service
    • Ensure support shifts
    • Welcome and integration of new comers
    • Update control and procedures documentation                                 

Profile and Skills to Success

  • Fluent level of English
  • Fluent level of French 
  • Proficiency in Office pack (Word, Excel, PowerPoint)
  • Business knowledge
  • Communication and influence
  • Customer service orientation / client focus
  • Focus on results through excellence
  • Innovation
  • Positive attitude
  • Organisational commitment
  • Accuracy
  • Analytical thinking
  • Team work / cooperation


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

· Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.