Customer Service Officer

January 25, 2023
Employment contract
Standard / Permanent
Job / Mission
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About the job

  • BNP Paribas is a European leader in global banking and financial services and is one of the strongest banks in the world. The group is present in over 74 countries, with 193,073 employees, including 165,200 in Europe. The group holds key positions in three major segments: Corporate and Institutional Banking, Investment solutions and Retail Banking
  • The Team Accounts Portugal is a key department within BNP Paribas Portugal Branch. Its objective is to open and maintain accounts for Corporate Clients. As such, the team contributes to the verification of documentation provided by the clients for account opening, account updates and account maintenance
  • This position reports to the Head of PT Accounts team in BNPP Lisbon Branch

Your Main Activities Are

  • Analyze the documentation provided by BNPP clients (i.e. verification of signatures, identification of persons; and certify that all documentation is attained in accordance with Banco de Portugal’s legislation and with the Group procedures)
  • Opening of new accounts/sub-accounts and document, in BNPP’s dedicated tools, the authorized signatories and their respective delimitation of powers according to the signing instruction provided by clients
  • Ensure the updates of client details, add/remove authorized signatories further to clients’ instructions
  • Close of clients’ accounts following the group procedures
  • Perform the reconciliation/audit of the information recorded in BNPP’s internal tools and put in place actions in case of mismatching information
  • Report to the Banco de Portugal/Central Bank on a daily basis the list of individuals provided by the fiscal authorities
  • Assist the Operational Permanent Control team during their audit and ensure a smooth coordination between the departments
  • Liaise with the several stakeholders on a daily basis (i.e. Legal Department, Compliance, Coverage, KYC teams, Client Service Desk);
  • Be client oriented and encourage this mind-set within the team
  • Analyze the existing processes in place and propose action plans to improve the processes
  • Archive of original documentation, digital archive organization and management of returned mail

Profile and Skills to Success

  • University degree, preferably in Law / Regulation / Economics/ Management
  • At least 2 years of Bank experience, particularly in KYC or administrative areas
  • Fluency in English – both verbal and written – is mandatory
  • Excellent verbal, presentation and written communication skills
  • Good knowledge of Microsoft Office tools, especially Excel
  • Team player
  • Rigorous, attention to detail and risk aware
  • Strongly committed and collaborative mind-set
  • Organizations and prioritization skills
  • Polyvalent, flexible, resilient and able to adapt
  • Agility with internal and external  tools
  • Awareness of Banco de Portugal legislation


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.