CLM OFFICE TEAM LEADER

• The Client Management Office Team Leader contributes to the management of the Client Management (CLM) Office in Lisbon. The mission is to guide and supervise the CLM Office team members, while ensuring the production of the team meets the required standards and quality. The Team Leader should promote a continuous mindset within the team and is expected to manage the team’s work

• Manage recruitments, onboarding and training of new team members
• Ensure animation and continuous development of the team members (hard and soft skills and expertise)
• Allocation of work within the team ensuring a balanced repartition and a correct prioritization of the work
• Define objectives for team members and monitor its execution
• Operationally oversee and manage the team members to deliver activities on time and with the highest level of quality
• Define and implement relevant key performance indicators to monitor team’s activity and performance. Monitor production, quality and incidents
• Define and implement controls for the activity
• Represent the team (in meetings, projects, etc.) whenever required
• Promote team spirit and continuous improvement mindset

• Master’s Degree in Economics, Finance, Accounting or Business Management
• At least 3 years of professional experience in client management
• Knowledge of MS Office Pack Microsoft Excel
• Fluency in English, both spoken and written
• Ability to deliver and results driven
• Able to share and pass on knowledge
• Adaptability
• Decision making
• Good organizational skills
• Able to set up relevant performance indicators

#LI-Hybrid

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.