Cash Management Technical Officer

January 25, 2023
Employment contract
Standard / Permanent
Location
PT-11-Lisbon
Job / Mission
CUSTOMER RELATIONSHIP MANAGEMENT
Reference
2301GMOCM13658
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About the job

  • To be the single point of contact to our  Corporate Clients for all their Cash Management requests in terms of Cash Management product administration, technical maintenance and user support, ensuring high client satisfaction, while protecting the bank interest

Your Main Activities Are

  • Handles Cash Management product administration (main contact: Cash Management Officer) which encompasses the setup of CM contracts, collecting and maintaining client documentation and cooperating with IT teams on the implementation of new functionalities or products
  • Writes 1st drafts of cash-management contracts on the basis of local or Group templates
  • Follow up of the implementation of new functionalities or products in the payments or reporting system and perform related User Acceptance Test (UAT) tasks in cooperation with IT teams
  • Collect and maintain documentation for CM clients, monitor pending documentation and perform client chasing
  • Provides clients with cash management support (main contacts: Client and Cash Management Officer) which encompasses supporting the client with the use of new products and coordinating with different teams to streamline processes and solve client issues and incidents
  • Set up new CM product for clients and help to resolve issues regarding registration and first steps of use of the products
  • As an expert for Client Support Teams, the officer is the second line of support for clients having a problem with one of their Electronic Banking system
  • Liaise with other internal parties as part of the value chain process (registration, KYC verification, etc.)
  • Inform clients of identified incidents and communicate with different 2nd level supports (including Connexis Cash Support) to solve incidents

Profile and Skills to Success

  • Post Graduation in Economics, Finance and Accounting
  • 2 to 4 years experience in Banking, Finantial Operations, Client Service, Project Management, IT, Cash Management
  • Fluent level of English, both written and oral, is mandatory
  • Tools
    • Customer Relationship Management Tools (CRM)
    • Office Pack (Excel)
  • Skills
    • Communication
    • Organization
    • Client Focus
    • Critical Thinking
    • Ability to manage a project
    • Ability to develop and leverage networks

#LI-Hybrid

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process