Business Application Support (Human Resources – ATS)

December 11, 2023

Business Application Support (Human Resources – ATS)


  • Standard / Permanent
  • PT-11-Lisbon
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About the job

·         B.Welcome project aims at replacing the current BNP Paribas’ Group Recruitment and Mobility Solution.  This solution will be used in all the countries in the Group (more than 50),  for all external candidates and internal employees as well. We are looking for someone to support in the B.Welcome first run phase and deployment project.

·         You have a functional  reporting line to the product owner

·         You will collaborate with Group HR and IT  teams based in Paris and Brussels

Your Main Activities Are

·         During run of the first countries

o   You play the role of level 2 support (1st support being in the countries/entities).  You will answer questions/incidents raised by our local key users

o   You will help to manage the Change Requests backlog, advise Product owner on priority

o   You will manage the risk, quality and issues when supporting the Key users

o   You will acquire and maintain a deep knowledge of the B.Welcome solution and of the future evolutions, by participating in training, watching provider videos, reading release documentation, …

o   You will collaborate with Group IT for Change request management, implementation and testing of the new functionalities

o   You will play an active role in the Key user community thanks to the sounding boards.  You communicate them the changes and keep good trust relationship with them

o   You will collaborate to the deployment of new functionalities: you understand their added value, you share your knowledge amongst the Key users community

·         During deployment project of remaining countries

o   You will help coordinating and piloting all testing phases

o   You will follow the  business KPI’s of testing phase

o   You will act as interface between the product owner and local  test coordinators

o   You will contribute to the discussion with PMO, technical streams, etc. as expert

Profile and Skills to Success

·         Bachelor degree in Human Resources, IT, Business Management

·         At least 2 years of professional experience in Business Application Management or similar areas

·         Fluency in English is required

·         Experience with conceptual modelling techniques and methods

·         Experience in MS Office

·         Interest in IT tools and HR processes

·         Experience with reporting tools

·         Experience with international stakeholders

·         Basic knowledge in Project Management

·         Analytical mind – conceptual thinking

·         Negotiation and persuasion skills

·         Quality-minded and eye for detail

·         Goal-oriented

·         Team player

·         Ability to work in autonomy


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

· Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

·         Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;

·         Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;

·         Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

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